Introduction

Manasa Traders (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://manasatraders.com/. By using our website, you consent to the practices described in this policy.

Information we collect

We may collect the following categories of information:

• Personal information: Name, email address, phone number, postal address, and details you provide when contacting us or requesting a quote.
• Business information: Company name, trade requirements, product preferences, and communications shared during inquiries.
• Technical information: IP address, device and browser type, operating system, referring pages, pages visited, and timestamps collected through cookies and analytics tools.

How we use your information

• Service delivery: Provide, operate, and improve our import and export services.
• Communication: Respond to inquiries, requests, and customer support needs.
• Transactions: Process orders and coordinate logistics and delivery.
• Marketing: Send updates, product information, and promotional offers if you have opted in. You may opt out at any time.
• Compliance: Comply with legal obligations and protect against fraud, misuse, or security incidents.

Sharing of information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service providers: With logistics partners, payment processors, analytics providers, and IT support who assist in our operations and are bound by appropriate confidentiality obligations.
• Legal requirements: With regulatory or law enforcement authorities when required to comply with applicable laws or valid legal processes.
• Business transfers: In connection with mergers, acquisitions, or restructuring, your information may be transferred subject to continued protection.

Data security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is fully secure.

Cookies and tracking technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can control cookies through your browser settings. If you disable cookies, certain features of the site may not function properly.

Your rights

Subject to applicable laws, you may have the right to:

• Access and correction: Request access to and correction of your personal information.
• Deletion: Request deletion of your personal information where appropriate.
• Consent withdrawal: Withdraw consent for marketing communications at any time.
• Data copy: Request a copy of the personal data we hold about you.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Third-party links

Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of those websites and encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last revised” date. Continued use of the website after changes indicates your acceptance of the updated policy.

Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

For compliance inquiries, you may also write to us at the postal address above. We aim to respond within a reasonable timeframe.